Nov 28, 2011

Long time no Blog !

How the time has flown. Summer has come and gone and it's soon Christmas. Our three kids are so excited about Santa and of course are hoping for snow, while we are hoping it will only snow from the beginning to the end of January when we take our annual break from the crazy world of hotel keeping !

Looking back at the year so far, business has been good and we enjoyed welcoming back so many of our regular guests as well as meeting many new guests from all over the world. Highlights of the year included our famous Dinner Cabaret Show, the Harvey's Point Bluestack Challenge and of course, winning the overall award for 'Best Customer Service' from Hospitality Ireland. We opened our new Clarins Beauty Rooms and our new Boardroom on the fourth floor as well as building a new snug with more dining tables overlooking the lake.
We even built a Marquee for civil weddings and BBQ's and private parties.

Currently we are finalising budgets for next year and while the pressure is still on for all businesses, we are optimistic for growth next year. We are working on our sales and marketing plan which will have a strong focus on the use of digital marketing. It's all very exciting and I am so lucky to have my darling husband Marc who is keeping me trained up. I attended an excellent course on this area today, hence the revisit to the blog ! Tomorrow I am heading to Dublin to hear the famous speaker Marcus Child and meet my fellow Cornell colleagues for dinner in the Cliff Townhouse. Could be a session ?
To be continued...